Five Star Travel Insurance

Singing our praises

Step one

Trip Details.

Where
- WorldwideC
Type to select country destinations

Type the countries you are travelling to or select from popular destinations below.
- Pacific
- Australia
- Bali
- Cook Islands
- Fiji
- New Caledonia
- New Zealand
- Philippines
- Samoa
- Vanuatu
- Asia
- China
- Cambodia
- Hong Kong
- India
- Japan
- Malaysia
- Singapore
- Thailand
- Vietnam
- Americas
- Argentina
- Brazil
- Canada
- Chile
- Costa Rica
- Mexico
- Peru
- South America
- USA
- Europe
- France
- Germany
- Greece
- Italy
- Ireland
- Spain
- Netherlands
- Switzerland
- United Kingdom
- Other
- Africa
- South Africa
- Middle East
- United Arab Emirates
- Worldwide
- Domestic Cruise
- Cruising New Zealand
Please Note: You do not need to include stopovers less than 48 hours, except for USA and Canada.
Please select at least 1 country or destination.

We are currently unable to provide cover for the destination/s in red. Please remove these countries to proceed with your quote.

Please Note: There is no cover under any of our policies for travel to countries for which the New Zealand government has issued a ‘do not travel’ warning.
Depart Return
Travellers' Ages
Please input age(s).

Are all travellers under 19 your children or grandchildren?

Dependants are defined by TINZ as your children or grandchildren, not in full time employment, who are under the age of 19 and travelling with you for 100% of the journey. Before proceeding, please confirm that all travellers under 19 are dependants of the adult travellers. If the child is not classified under the above terms then please treat them as an adult traveller within this policy.

Yes No
All travellers must be New Zealand Residents

The Already Overseas plan is appropriate for New Zealand residents who are already overseas and need travel insurance cover because they have either forgotten to purchase before they left New Zealand or, their existing travel insurance policy has expired.

Please read our conditions of purchase carefully. We can only provide cover provided that you satisfy the following conditions at the time of purchase:

You are aged 64 or under; and

You have a permanent residential address in New Zealand and will be returning to resume residence in New Zealand at the end of your journey; and

You intend to return to New Zealand on the date your policy ends; and

You purchase your policy within 30 days from either the date you departed New Zealand; or the expiry of any other travel insurance policy; and

Your period of overseas travel does not exceed 18 consecutive months in total from the date you originally departed New Zealand;

Please note:

For this plan “journey” means the time from when the policy is issued while you are overseas and ends when you arrive at any immigration counter in New Zealand.

Journeys can be up to a maximum of 90 days.

Purchasing an Already Overseas policy is limited to one journey every 12 months.

There is no cover provided for the first 72 hours from the start date of your certificate of insurance.

I LIVE IN NEW ZEALAND AND ACCEPT THESE TERMS
Age limit exceeded.

Travellers over the age of 130 are not eligible for this product. Please remove this traveller or check the ages entered.
OK

We are sorry!

We are unable to provide cover for this trip. Travellers aged over 80 years and over can only purchase travel insurance for a maximum duration of 6 months.

Please visit our partner website www.comparetravelinsurance.co.nz to purchase travel insurance for this trip.

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Single Trip | Annual Multi-Trip

Hear what our customers say

We like to know whether our customers think we're marvellous or medicocre. We value customer feedback and don't
shy away from being independently rated. This is why we ask for travel insurance reviews from you.
See what our customers have been saying on Compare Travel Insurance.

TINZ Rated 8.3 on a scale of 0 to 10 out of 362 reviews on Compare Travel Insurance

Claims experience

7.7/10

Value for money

8.8/10

Customer service

8.6/10

Review by Gillian Selman

Rated 1.0 on a scale of 0 to 10

Complete waste of money

Our trip was booked November 2019 and travel insurance purchased at same time with TINZ.
Trip did not eventuate due to our cruise being cancelled by Royal Caribbean. TINZ were less than helpful with any claim as cancellation due to coronavirus outbreak. Look carefully in fineprint of your travel insurance when you purchase. Policy was a complete waste of money for us and did nothing to ease the loss of the trip.

Review by Shar Williams

Rated 6.0 on a scale of 0 to 10

Received half of what I should have

Customer support was great, however they did not reimburse me for alternative flights or my full accomodation. My original trip was delayed due to a cyclone, our flights were cancelled and I was forced to get new (more expensive) flights which was not reimbursed. Also I bought 2 rooms for my family and I at our accom due to resort policy needing 2 rooms if your children are over the age of 16. I was told I was only covered for 1 accom room, even though all 4 of us including my children were covered and added to the policy. I was quite disappointed in this.

Review by Helen Walker

Rated 10.0 on a scale of 0 to 10

As I did not have to claim it is not possible to comment

Your service is very efficient and I believe it is really good value. Always puts the mind at rest.

Review by JOHN THREADGILL

Rated 3.0 on a scale of 0 to 10

Rang the helpline to ask something...

Didn't get through. Same song over and over and over and over again. Gets super-tedious quickly. Gave up after 45mins. :-(

Review by Francis Talboys

Rated 1.0 on a scale of 0 to 10

Insurance Null and Void

Pointless in making a claim because all travel insurance is void. Read the small print. But they still keep the premium

Review by Paul Bensemann

Rated 1.0 on a scale of 0 to 10

No response at all to my emails

Your website said you were overwhelmed by phone calls so I sent two emails to you and no response. It was a complete waste of money taking out travel insurance with you.

Review by David Connell

Rated 9.5 on a scale of 0 to 10

Good value

Was very pleased with the value of the policy offered, the price of the policy, the follow up and will use again.

Review by Petina Kerapa

Rated 1.0 on a scale of 0 to 10

Quick to take the insurance premium...terrible customer service when needing help.

Good communication when signing up, but when travel plans changed and my trip was cut short TINZ refused to refund any portion of the year long premium-absolute thief’s.

Review by Siobhan Patterson

Rated 9.3 on a scale of 0 to 10

I was really satisfied with the outcome thank you!

I had difficulty getting through to the claims department in NZ. The Australian medical advisor from TINZ was really helpful but couldn't be sure if accommodation costs would be covered and he didn't mention a food subsidy so I didn't keep good receipt records of everything I spent. That said the actual claim process was quick and easy, my bank records were accepted and all paid out so I am so grateful for the support to my young daughter and me when we were in a vulnerable position after escaping the NSW forest fires. Thanks again!

Review by Aimee

Rated 10.0 on a scale of 0 to 10

The best travel insurance in NZ

I initially chose the Comprehensive Plus cover because it was the only insurance policy in NZ I could find with cover for events related to terrorism, however I ended up needing to claim for something entirely different - the 5 day delay of my luggage. Comprehensive Plus cover gave me $1000 of cover instead of the $250 of Comprehensive, and I was so glad I had paid the extra at the time of purchase. The claims process was straightforward and very easy, and considering the state of the travel industry right now, I was very impressed with the timeliness of the response from TINZ. Thank you very much I will certainly chose TINZ in the future (whenever that may be!)

Review by John & Chris Buckby

Rated 10.0 on a scale of 0 to 10

Excellent service and competitive pricing..

We have used TINZ several times for overseas trips.
Needed to make claim for medical and delayed departure at Munich Airport. Highly impressed with their service and assistance with claim, and prompt claim settlement.
Would definitely highly recommend TINZ for excellent, and easy service.

John & Chris - Auckland NZ

Review by Jo Seddon

Rated 10.0 on a scale of 0 to 10

Covid 19 response

My cancelled travel due to the current pandemic was not covered by my policy however TINZ gave me a credit note valid for 18 months, which they did not have to do. I really appreciate the ease with which they agreed to the credit and the personal touch from their customer service representatives. It has been a difficult time for all of us, especially for those who have had to deal with an angry and frustrated public. The TINZ staff are a credit to the industry and I thank them.

Review by Ursula Murphy

Rated 10.0 on a scale of 0 to 10

Excellent service

From to start to finish of the claim, was an easy process, I needed help with certain issues and it was explained what I needed to do in a courteous manner. Even though I had a long wait to get information from air new Zealand, the claim stayed active and was resolved as soon as information was received.

Review by Ursula Murphy

Rated 10.0 on a scale of 0 to 10

Excellent service

From to start to finish of the claim, was an easy process, I needed help with certain issues and it was explained what I needed to do in a courteous manner. Even though I had a long wait to get information from air new Zealand, the claim stayed active and was resolved as soon as information was received.

Review by Diane

Rated 4.0 on a scale of 0 to 10

Very Long Process

We bought our insurance with TINZ. When our luggage was delayed in NY the lady on the phone was very helpful. She told us how much we were covered for in that scenario. During the rest of our holiday we had items stolen from our luggage in Cuba and we were delayed coming home due to weather. Once we were home, I tried to make the claim on line but it wouldn't accept my policy number so there was much delay and correspondence over that then I seemed to be dealing with Australia and despite my emails and attachments of documents they kept requesting either the same things over again weeks later, or further down the process they wanted new information. It was a very long, slow and tedious process just to get a small amount refunded. The money I was initially claiming for - for delayed baggage, the company refused to pay and it ended up being an airline claim. I have used this company before and been happy but TINZ seems to be underwritten by an Australian company that I had huge delays and hassles with.

Review by Blair Cooper

Rated 10.0 on a scale of 0 to 10

So easy for peace of mind

TINZ is consistently the cheapest in the market. We buy domestic travel insurance to cover our rental car excess - much cheaper than taking the rental company’s insurance. The one time we had to claim, it was very easy and efficient. Although we had to pay the rental company for the damage first, Tinz paid our claim promptly.

Review by Vanessa Taylor

Rated 10.0 on a scale of 0 to 10

Awesome

Awesome communication. What great communication with emails from TINZ.
We didn't have any claims but the safety of having travel insurance is a must.

Review by ROLAND BASTET

Rated 1.6 on a scale of 0 to 10

Useless if you need help outside NZ - Europe

Had trouble with my travel arrangements. While I accepted that it was my fault, I needed assistance (non-financial) how to proceed. The lady on the phone was releaved that my claim wasn't covered and did not do anything other that to say they could ring me during NZ business hours, which was completely useless being in Europe. I wonder what would have happened if that would have been a medical emergency. The cheap cost of the policy reflects the service one will receive.
Will certainly not use this outfit again.
Minus 3 stars.

Review by Marie Bowden

Rated 8.5 on a scale of 0 to 10

Just what we needed without breaking the bank

Because of Covid, we needed to purchase Travel insurance. Spent a few hours shopping around and found TINZ did all that we needed (without all the extras) and it didn't break the bank balance. Will be asking for a quote on next years overseas trip. Easy to use web site, good value, highly recommend.

Review by Vedant

Rated 1.0 on a scale of 0 to 10

One of the worst insurance providers

Guys beware of this company. They will charge the premium amount by showing a good cover, but when it comes to claims they won't claim a single dollar and literally have excuse for every exclusion in their list.
it's better not to have travel insurance than to pay these guys the premium.

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TINZ customer? Have your say!

If you're a TINZ customer, we'd love to hear from you.
Please take a minute to let us know how we're doing by writing a review.

WRITE REVIEW

Travel insurance reviews FAQ's

Q. Why should i provide feedback?
We understand that everyone has a unique journey with varying needs. Which is why our products have 3 levels of cover to choose from with optional extras that allow you to tailor your insurance to your trip. Our aim is to give our customers a personal and stress-free service. However, we don't get things right all the time. Whether your experience with TINZ was marvellous or mediocre, we're all ears! Please take a minute to share your experience to help us improve further.

Q. which site do i write my review on?
Your review will be published on independent comparison site comparetravelinsurance.co.nz and shared with us.

Q. How long will it take for my review to be live?
Provided you didn’t swear, it usually takes about 48 hours for your review to be published.

Q. can i edit my review?
Once you’ve submitted your review, it cannot be edited. If you wish to remove your review, or realise you’ve made a mistake, please get in touch with independent comparison site comparetravelinsurance.co.nz.

Singing our praises

Step one

Trip Details.

Type the countries you are travelling to or select from popular destinations below.

Please Note: You do not need to include stopovers less than 48 hours, except for USA and Canada.

Are all travellers under 19 your children or grandchildren?

Age limit exceeded.

We are sorry!

Single Trip | Annual Multi-Trip

Hear what our customers say

TINZ Rated 8.3 on a scale of 0 to 10 out of 362 reviews on Compare Travel Insurance

Rated 1.0 on a scale of 0 to 10

Complete waste of money

Rated 6.0 on a scale of 0 to 10

Received half of what I should have

Rated 10.0 on a scale of 0 to 10

As I did not have to claim it is not possible to comment

Rated 3.0 on a scale of 0 to 10

Rang the helpline to ask something...

Rated 1.0 on a scale of 0 to 10

Insurance Null and Void

Rated 1.0 on a scale of 0 to 10

No response at all to my emails

Rated 9.5 on a scale of 0 to 10

Good value

Rated 1.0 on a scale of 0 to 10

Quick to take the insurance premium...terrible customer service when needing help.

Rated 9.3 on a scale of 0 to 10

I was really satisfied with the outcome thank you!

Rated 10.0 on a scale of 0 to 10

The best travel insurance in NZ

Rated 10.0 on a scale of 0 to 10

Excellent service and competitive pricing..

Rated 10.0 on a scale of 0 to 10

Covid 19 response

Rated 10.0 on a scale of 0 to 10

Excellent service

Rated 10.0 on a scale of 0 to 10

Excellent service

Rated 4.0 on a scale of 0 to 10

Very Long Process

Rated 10.0 on a scale of 0 to 10

So easy for peace of mind

Rated 10.0 on a scale of 0 to 10

Awesome

Rated 1.6 on a scale of 0 to 10

Useless if you need help outside NZ - Europe

Rated 8.5 on a scale of 0 to 10

Just what we needed without breaking the bank

Rated 1.0 on a scale of 0 to 10

One of the worst insurance providers

TINZ customer? Have your say!

Travel insurance reviews FAQ's

Q. Why should i provide feedback?

Q. which site do i write my review on?

Q. How long will it take for my review to be live?

Q. can i edit my review?

Because life’s a trip

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