Five Star Travel Insurance

Singing our praises

Step one

Trip Details.

Where
- WorldwideC
Type to select country destinations

Type the countries you are travelling to or select from popular destinations below.
- Pacific
- Australia
- Bali
- Cook Islands
- Fiji
- New Caledonia
- New Zealand
- Philippines
- Samoa
- Vanuatu
- Asia
- China
- Cambodia
- Hong Kong
- India
- Japan
- Malaysia
- Singapore
- Thailand
- Vietnam
- Americas
- Argentina
- Brazil
- Canada
- Chile
- Costa Rica
- Mexico
- Peru
- South America
- USA
- Europe
- France
- Germany
- Greece
- Italy
- Ireland
- Spain
- Netherlands
- Switzerland
- United Kingdom
- Other
- Africa
- South Africa
- Middle East
- United Arab Emirates
- Worldwide
- Domestic Cruise
- Cruising New Zealand
Please Note: You do not need to include stopovers less than 48 hours, except for USA and Canada.
Please select at least 1 country or destination.

We are currently unable to provide cover for the destination/s in red. Please remove these countries to proceed with your quote.

Please Note: There is no cover under any of our policies for travel to countries for which the New Zealand government has issued a ‘do not travel’ warning.
Depart Return
Travellers' Ages
Please input age(s).

Are all travellers under 19 your children or grandchildren?

Dependants are defined by TINZ as your children or grandchildren, not in full time employment, who are under the age of 19 and travelling with you for 100% of the journey. Before proceeding, please confirm that all travellers under 19 are dependants of the adult travellers. If the child is not classified under the above terms then please treat them as an adult traveller within this policy.

Yes No
All travellers must be New Zealand Residents

The Already Overseas plan is appropriate for New Zealand residents who are already overseas and need travel insurance cover because they have either forgotten to purchase before they left New Zealand or, their existing travel insurance policy has expired.

Please read our conditions of purchase carefully. We can only provide cover provided that you satisfy the following conditions at the time of purchase:

You are aged 64 or under; and

You have a permanent residential address in New Zealand and will be returning to resume residence in New Zealand at the end of your journey; and

You intend to return to New Zealand on the date your policy ends; and

You purchase your policy within 30 days from either the date you departed New Zealand; or the expiry of any other travel insurance policy; and

Your period of overseas travel does not exceed 18 consecutive months in total from the date you originally departed New Zealand;

Please note:

For this plan “journey” means the time from when the policy is issued while you are overseas and ends when you arrive at any immigration counter in New Zealand.

Journeys can be up to a maximum of 90 days.

Purchasing an Already Overseas policy is limited to one journey every 12 months.

There is no cover provided for the first 72 hours from the start date of your certificate of insurance.

I LIVE IN NEW ZEALAND AND ACCEPT THESE TERMS
Age limit exceeded.

Travellers over the age of 130 are not eligible for this product. Please remove this traveller or check the ages entered.
OK

We are sorry!

We are unable to provide cover for this trip. Travellers aged over 80 years and over can only purchase travel insurance for a maximum duration of 6 months.

Please visit our partner website www.comparetravelinsurance.co.nz to purchase travel insurance for this trip.

Get Quotes

Single Trip | Annual Multi-Trip

Hear what our customers say

We like to know whether our customers think we're marvellous or medicocre. We value customer feedback and don't
shy away from being independently rated. This is why we ask for travel insurance reviews from you.
See what our customers have been saying on Compare Travel Insurance.

TINZ Rated 8.3 on a scale of 0 to 10 out of 362 reviews on Compare Travel Insurance

Claims experience

7.7/10

Value for money

8.8/10

Customer service

8.6/10

Review by Grant Robinson

Rated 10.0 on a scale of 0 to 10

Easy and economical

Your webite was easy to use. It offered cover and premium options. The email contact before, during and after the trip was reassuring. We will use your services again.

Review by David MacInnes

Rated 8.0 on a scale of 0 to 10

It’s imperative to travel with Travel Insurance

We didn’t have any issues so didn’t need to claim for anything over our 6 weeks in the States. However , it’s was Nice to know that if either of us had suffered an accident or loss, we would have been covered. And this group is one of a few who cover motorcyclist riding overseas . Thank you

Review by Edward (Ted) Wedgwood

Rated 10.0 on a scale of 0 to 10

Quick & easy

Easiest travel Insurance ever to have. Covered all my needs. Did not need to claim. Would use TINZ again. Good value.

Review by Hellena Stanley-Hunt

Rated 9.0 on a scale of 0 to 10

Easy and great value for money

I found the sign-up process super easy and quick. I had a question about the wording in the PDS and sent an email through to the customer service team and they replied within 24 hours with a full answer to my question. This is the second time I have gotten insurance with them and will definitely do it again in the future.

Review by John Doidge

Rated 10.0 on a scale of 0 to 10

Value for money

TINZ was best value for money when we were shopping for travel insurance. we had no cause to claim so cannot comment on that aspect.

Review by BRIAN SMITH

Rated 10.0 on a scale of 0 to 10

Excellent service and follow up

We sent in a claim and it was sorted very quickly.
Only thing was that I tried to claim online and tried 3 times- it wouldnt let me fill some of it in. A bit frustrating but I ended up phoning and they were very obliging and told me to email the documents which was easier.

Review by JUNE BREEZE

Rated 9.0 on a scale of 0 to 10

Low cost basic cover

This is a low cost basic cover found it was adequate cover for me and my husband travelling to Australia. Will use again in our next travel plans

Review by Kathleen Brown

Rated 9.0 on a scale of 0 to 10

My experience with you has been great. It was nice and easy and a good price.

I am very happy with TINZ and would recommend you and will use you next time I need travel insurance.

Review by Rod Walford

Rated 10.0 on a scale of 0 to 10

Best Cover - Best people!

During May of this year, whilst on an organised tour of Israel, my wife Margaret developed a serious case of pneumonia and had to be hospitalised in Jerusalem. We felt really out on a limb as there was relatively little English spoken at the hospital and the up-front costs of hospital admission and ongoing care were quite daunting. Before leaving New Zealand we had the good fortune to take out travel insurance with TINZ and with hindsight we can honestly say it was one of the best moves we have ever made. From the moment we first notified TINZ of our predicament, they gave us assurance that they were able and willing to deal with our situation and kept in constant contact with us by email and telephone.

I would like to make special mention here of our case managers at the Travel Claims Emergency Operations Centre. They dealt with our situation extremely professionally but at the same time retaining that human touch that is so often absent in big business. There were various aspects of our dilemma that required constant re-arrangement, especially those regarding hotel bookings and our Case Managers dealt with these seamlessly, keeping us informed at every stage. Margaret was in hospital for about 3 weeks at the end of which TINZ arranged for her to be repatriated to New Zealand with a nurse escort. They arranged all flights and itineraries and made the return home as comfortable as possible. The accompanying nurse, an Israeli, was extremely experienced and efficient and arranged wheelchair and motorised transport assistance at every airport.Prior to travelling, we advised TINZ of our existing medical conditions and history and paid the extra premium requested. Had we not done so, we would have been in all sorts of trouble and would strongly urge readers of this review to disclose all medical matters in advance. Margaret’s ongoing recovery is now nearing completion and we are thankful to TINZ for the professional manner in which they exercised their duty of care over us. We shall always be grateful to our case managers for looking after us across the miles at a time when our morale was very low and our future very uncertain. Needless to say we have no hesitation in recommending TINZ – indeed we have already done so to all our friends and family.

Review by Lucy Child

Rated 10.0 on a scale of 0 to 10

The price and service was right!

I didn't need to claim, but did read the policy doc thoroughly and chose this based on a good level of cover and great price. Sign up was easy and communication was good.

Review by Mary-Anne Baxter

Rated 9.0 on a scale of 0 to 10

Good cover and easy to set up.

On line process was easy to set up insurance and phone assistance was excellent when I had queries on application. Luckily no need to make any claims. The policy had good cover, lower excess than most, and good value for money.

Review by Joanna Bailey

Rated 10.0 on a scale of 0 to 10

Great experience

Could not fault the communication levels. Did not have to use the insurance policy, but felt good knowing it was there.

Review by kevin

Rated 9.0 on a scale of 0 to 10

peace of mind

peace of mind knowing that your're covered, should anything should happen. Good value for the the cover that you get when away from home .

Review by Gary Green

Rated 2.3 on a scale of 0 to 10

Not what it seems...

I thought the process of arranging insurance was pretty slick and fairly-priced. It was well-organised and simple. Great! or so I thought. When I came to try and make a claim, I found to my horror that medical costs in NZ are NOT covered, "because it's a domestic policy." Hello? I booked a NZ snow holiday with appropriate, additional snow insurance. TINZ happily took the extra money, but at no time was it made clear that this wouldn't include medical cover! Seriously unimpressed.
I also wanted to make a claim for an item that had been lost, but was told I would need written evidence that I'd spoken to the hotel about the loss. Like we would have such a thing!
Needless to say, I will be looking elsewhere, next time I need travel / holiday insurance. And I'll be checking the policy details, a lot more closely.

Review by Nicholas Maxwell

Rated 9.0 on a scale of 0 to 10

Simple Travel Insurance.

Easy to apply, cost effective and ongoing communication during the holiday, ie a reminder that if we were extending the holiday, we could extend the cover. Would recommend and use again.

Review by Vivashal Singh

Rated 8.0 on a scale of 0 to 10

Competitive Value

Travel at least 3 times internally and only use this company
Their pricing is more effective and covers most unforeseen circumstances
There should be a discounted rate for return customers. I highly recommend TINZ

Review by Avia Lemisio

Rated 2.5 on a scale of 0 to 10

Very time consuming

Took multiple emails and phone calls to sort out. Pleasant staff but unnecessarily complicated process. Took ages and ages even to spell names correctly on policies.

Review by Heemi Katene-Hill

Rated 5.5 on a scale of 0 to 10

Easy Online

No complaints regarding the online application which was easy to follow and straight forward. Having insurance gives you peace of mind every time you're away from home.

Review by Dale

Rated 3.6 on a scale of 0 to 10

Already Overseas – Poor Claims Experiences

We made use of the an Already Overseas option - there are limited companies that provide this service - so we were very happy that TINZ provides this option with good coverage.

However we made a couple of medical claims and to be honest - everything about the claim process was bad:
- The Claims team does not communicate with the Operations Center Team so our needing to multiple emails, phone calls, and documentation all over the same claim was frustrating.
- Every time you make contact, there is a max 10 day response time... and they make sure they use the maximum time possible.
- We made a minor medical claim (~NZ$100) but it was if we were asking for 100,000 dollars. Almost not worth the effort really - which I think they secretly hope you do give up.
- When they realised we likely needed a second medical opinion (just another blood test, max extra ~NZ$100), the response was to tell us to hop on a plane back to NZ, use our own return ticket, cut our holiday short by 3 months, plus if we didn't do this, our entire travel insurance policy would become invalid (look out for that tiny clause in conditions).

Never use them again... there are better options and companies available. Thanks but no thanks TINZ.

Review by John Peter

Rated 10.0 on a scale of 0 to 10

Insurance & claim

This is the first time we have used TINZ and have found the process extremely easy. Getting the insurance cover was very straight forward. We unfortunately had to make a claim however the process again was very easy and straight forward and very quick. Will certainly being using TINZ again and will recommend wherever we can.

Previous 3 4 5 6 7 8 9 10 11 Next

TINZ customer? Have your say!

If you're a TINZ customer, we'd love to hear from you.
Please take a minute to let us know how we're doing by writing a review.

WRITE REVIEW

Travel insurance reviews FAQ's

Q. Why should i provide feedback?
We understand that everyone has a unique journey with varying needs. Which is why our products have 3 levels of cover to choose from with optional extras that allow you to tailor your insurance to your trip. Our aim is to give our customers a personal and stress-free service. However, we don't get things right all the time. Whether your experience with TINZ was marvellous or mediocre, we're all ears! Please take a minute to share your experience to help us improve further.

Q. which site do i write my review on?
Your review will be published on independent comparison site comparetravelinsurance.co.nz and shared with us.

Q. How long will it take for my review to be live?
Provided you didn’t swear, it usually takes about 48 hours for your review to be published.

Q. can i edit my review?
Once you’ve submitted your review, it cannot be edited. If you wish to remove your review, or realise you’ve made a mistake, please get in touch with independent comparison site comparetravelinsurance.co.nz.

Singing our praises

Step one

Trip Details.

Type the countries you are travelling to or select from popular destinations below.

Please Note: You do not need to include stopovers less than 48 hours, except for USA and Canada.

Are all travellers under 19 your children or grandchildren?

Age limit exceeded.

We are sorry!

Single Trip | Annual Multi-Trip

Hear what our customers say

TINZ Rated 8.3 on a scale of 0 to 10 out of 362 reviews on Compare Travel Insurance

Rated 10.0 on a scale of 0 to 10

Easy and economical

Rated 8.0 on a scale of 0 to 10

It’s imperative to travel with Travel Insurance

Rated 10.0 on a scale of 0 to 10

Quick & easy

Rated 9.0 on a scale of 0 to 10

Easy and great value for money

Rated 10.0 on a scale of 0 to 10

Value for money

Rated 10.0 on a scale of 0 to 10

Excellent service and follow up

Rated 9.0 on a scale of 0 to 10

Low cost basic cover

Rated 9.0 on a scale of 0 to 10

My experience with you has been great. It was nice and easy and a good price.

Rated 10.0 on a scale of 0 to 10

Best Cover - Best people!

Rated 10.0 on a scale of 0 to 10

The price and service was right!

Rated 9.0 on a scale of 0 to 10

Good cover and easy to set up.

Rated 10.0 on a scale of 0 to 10

Great experience

Rated 9.0 on a scale of 0 to 10

peace of mind

Rated 2.3 on a scale of 0 to 10

Not what it seems...

Rated 9.0 on a scale of 0 to 10

Simple Travel Insurance.

Rated 8.0 on a scale of 0 to 10

Competitive Value

Rated 2.5 on a scale of 0 to 10

Very time consuming

Rated 5.5 on a scale of 0 to 10

Easy Online

Rated 3.6 on a scale of 0 to 10

Already Overseas – Poor Claims Experiences

Rated 10.0 on a scale of 0 to 10

Insurance & claim

TINZ customer? Have your say!

Travel insurance reviews FAQ's

Q. Why should i provide feedback?

Q. which site do i write my review on?

Q. How long will it take for my review to be live?

Q. can i edit my review?

Because life’s a trip

Before You Buy

Top Searches

Popular Destinations

About TINZ

Customer rating